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Designed the wireframes and buy flow journey for Singtel Music – a value-added service for users to subscribe to their favourite music apps such as Spotify and KKBOX. The process involves gathering business requirements, designing the wireframes together with another visual designer, before it was implemented by a 3rd party.

Designed the user experience and roaming flow for My Singtel App, a self-service telco app which allows users to manage their mobile services. iOS and Android platforms.

This was a long project which involves engaging internal business stakeholders to gather requirements, interviewing users, going through iterations for interactions and visual design of an app, user testing, and finally liaising with developers to create the actual mobile app.

Designing the roaming flow was also a complex challenge because it involves many ‘plans’ and ‘add-ons’ which are confusing to the user. The user experience was improved by introducing a ‘by-country’ flow, whereby users buy roaming plans based on the country they travel, rather than based on which price plan they wish to pay. This was done through a process of wireframing many iterations and showing it to the different departments, involving them in the design process at every stage. This greatly improved the buying processes and during the user testing, most users actually used the ‘by-country’ option rather than the ‘by-plan’ option. Hopefully, this increases the sales of the roaming plans

I also assisted in the visual design delivery of the app, especially for Roaming and Rewards sections. This includes ensuring on-time delivery and explaining how it works to the stakeholders, developers and solution architects in the IT team.

Just before launch, I liaised with a usability testing agency to conduct the user testing for the final app. I helped to write the brief and prepared the Marvel prototype for the user testing.

Engaged business and product owners for the ongoing user experience and user interface design of Dash, a mobile wallet app. Involved in the regular interface design updates to the app and new features such as NFC payments, Apple Touch ID and Samsung Fingerprint integration. Helped to prototype the new NFC wobbler, going through many iterations, as well as selecting the placement positions at the Point-of-Sales counter at NTUC Fairprice and Cheers. This NFC payment experience was successfully launched in November 2015.

As a business engagement manager, I also helped to engage an external agency for a design review, conducting workshops, stakeholder alignments and organising weekly sprint reviews and check-ins. After the design review, continuous updates and tweaking of the screens was necessary due to technical limitations and new business requirements. Also assisted in the gathering of users for user testing, including calling the users to confirm their appointments and arranging the user testing schedules.

I also prototyped some mobile animation in After Effects to visualise a possible first-time user interface to showcase the other Dash products in a card-based UI.

Wireframed and created the user interface design visuals for a small project EzDr, an appointment booking app for visiting a doctor in a clinic in Singapore.

Involved in the design of the user experience for HOOQ, a mobile video streaming app. Designed the wireframes for the mobile, tablet and desktop web platforms, including the registration form and flows. (Visual design was done separately by others, visuals shown as reference of how the wireframes were translated to the actual app.)

More info: www.hooq.tv